FAQS

HOW TO ORDER OUR PRODUCT?

Choose your product from our website or instagram and emailing to services@depbystep.com or Signal / WhatsApp +852 6929 4969, we will reply your Email or text with inquiry .

WHICH PAYMENT METHODS DO YOU ACCEPT?

You can pay for your order via PayPal , Credit Card , PayMe  69294969 ( HONG KONG ) or Bank transfer ( HONG KONG ) .

* Order via PayMe or Bank Transfer , please check with our stuff before purchasing.  Customers can WhatsApp or Email us , and please provide details of the recipient , including FULL NAME , address / SF Store Location / SF Locker Location and phone numbers .

WHAT IS YOUR RETURN POLICY?

We will start making your product which will take 2-10 business days upon payment is received ,

and will give you a confirm Email or msg when we had sent the packet .

* Due to credit card settlement period , if customers settle payment by credit card , we will dispatch the order only after we confirm receipt of payment. It will take 3-10 business days for processing . Thank you for your understanding.

IS IT FREE DELIVERY?

CUSTOMER SERVICE

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