FAQS
HOW TO ORDER OUR PRODUCT?
Choose your product from our website or instagram and emailing to services@depbystep.com or Signal / WhatsApp +852 6929 4969, we will reply your Email or text with inquiry .
WHICH PAYMENT METHODS DO YOU ACCEPT?
You can pay for your order via PayPal , Credit Card , FPS ( HONG KONG ) or Bank transfer ( HONG KONG ) .
* Order via FPS or Bank Transfer , please check with our stuff before purchasing. Customers can WhatsApp or Email us , and please provide details of the recipient , including FULL NAME , address / SF Store Location / SF Locker code, location and phone numbers .
WHAT IS YOUR RETURN POLICY?
We will start making your product which will take 2-10 business days upon payment is received ,
and will give you a confirm Email or msg when we had sent the packet .
* Due to credit card settlement period , if customers settle payment by credit card , we will dispatch the order only after we confirm receipt of payment. It will take 3-10 business days for processing . Thank you for your understanding.